Integrated Online Marketing
LOW COST – HIGH VALUE, quality, digital marketing for Small Businesses, …who want to grow!.
GrowOnline Terms and Conditions
In the process of becoming a user of any GrowOnline services, you inherently agree to the following terms and conditions.
ABN 41 641 962 561 TERMS AND CONDITIONS
GrowOnline (The Trustee for GrowOnline Trust t/a GrowOnline)
PO Box 287
0418 868 584
07) 5471 0052
GROWONLINE TERMS AND CONDITIONS
In order to become a user of any GrowOnline services, you must agree to the following terms and conditions. This website is owned operated by Kevin Lavery as trustee for the GrowOnline Trust ABN 41 641 962 561 (“GrowOnline”). Your agreement to these Terms and Conditions (the “Terms”) shall be indicated to us by signing the GrowOnline Services Contract or use of any GrowOnline services, whichever occurs first. You should review these Terms carefully and immediately cease using our website and services if you do not agree to these Terms.
GrowOnline may change the Terms if we give youreasonable prior notice and the revised terms and conditions are notified to you in writing by email. Details of our current terms are available at growonline.com.au/growonline-terms-and-conditions/
GrowOnline may set up hosting on Web Hosting Servers on your behalf with leading Web Hosting companies such as Go Daddy. You can access separate terms and conditions from those Web Hosting Services for that hosting service which you will need to agree to, upon commencement of hosting services.
The following terms of business apply to any or all of the domain name registration, Web site hosting, email, spam and virus protection, Search Engine Optimisation, Social Media and Secure Web Page services to be provided by GrowOnline to you from time to time, as well as any services provided by us under any our Web Hosting Servers Services and individually Service).
Certain terms and conditions will not apply to you if you have not engaged GrowOnline for those particular services.
1.1. Defined Terms
In these Terms:
(a) ‘us’, ‘we’ and ‘our’ is a reference to GrowOnline.
(b) You means the Client.
(c) Server means the computer server equipment operated by the Web Hosting Server provider in connection with the provision of the Services.
(d) Web Site means the area on the Server allocated by Web Hosting Service Provider to you for use by you as a site on the Internet.
(e) Secure Web Page means the Web page operated and located on the Server which allows you to collect credit card details in a means that is difficult for other people to view the page when it is loaded, because the page is encrypted.
(f) Search Engine Optimisation means any service which is designed to assist your Web Site gain a higher listing in the Search Engine results.
(g) Privacy Laws means all applicable laws relating to the subject matter of privacy, including the Privacy Act 1988 (Cth) and the Privacy Regulation 2013 (Cth).
(h) Confidential Information means all information and documentation of the Client whether disclosed to or accessed by us in connection with this Agreement, including:
(i) with respect to the Client:
(A) all the Client’s data, the Client’s intellectual property and all other information of the Client or its clients, providers, suppliers, contractors and other third parties doing business with the Client; and
(B) any information developed by reference to or use of the Client’s information.
(i) Brand Guidelines means the Client’s branding and intellectual property guidelines.
2. Specific Terms and Conditions for use of our Services
2.1. Website hosting/email/secure webpage/virus protection
Please see Hosting terms and conditions regarding Hosting Services.
(a) You are responsible for sending mail in accordance with any relevant legislation, including but not limited to the Spam Act 2003 (Cth) and for sending the same in a secure manner. We will take all reasonable steps to ensure accurate and prompt routing of messages but we will not accept any liability for non-receipt or misrouting or any other failure of email except where we have been negligent. In the event of deliberate transmission of unsolicited commercial email (UCE), GrowOnline reserves it right to terminate services without prior notification.
(b) Both parties warrant, undertake and agree that:
(i) they will keep secure any identification, password and other confidential information relating to the Client’s account; and
(ii) either party will notify the other party immediately of any known or suspected unauthorised use of the Client’s account, or any known or suspected breach of security, including loss, theft or unauthorised disclosure of the Client’s password information.
2.2. Search engine optimisation services
(a) Rankings and Page Rank Disclaimer: GrowOnline may provide information on business strategies, search engine strategies and other business advice that, regardless of our results and experience, may not produce the same results (or any results) for you.
(b) We make absolutely no guarantee, expressed or implied that by following the advice below you will make any money or improve current profits, increase page rank, increase search engine rankings.
(c) There are multiple factors and variables that come into play regarding any given business and the competitive landscape. Primarily, results will depend on the nature of the product or business model, the conditions of the marketplace, the experience of the individual, and situations and elements that are beyond your control. As with any business endeavour, you assume all risk related to investment and money based on your own discretion and at your own potential expense.
(d) You further agree that our company cannot be held responsible in any way for the success or failure of your business as a result of the information presented below. It is your responsibility to conduct your own due diligence regarding the safe and successful operation of your business if you intend to apply any of our information in any way to your business operations.
(e) In summary, you understand that we make absolutely no guarantees regarding search engine rankings as a result of applying this information, as well as the fact that you are solely responsible for the results of any action taken on your part as a result of this information.
2.3. Advertising services
(a) Any content we produce for you must be approved in writing by email by you prior to the content being published.
(b) Whilst we will try to utilise your monthly advertising budget, we do not warrant that this will always be possible, and in the event of a shortfall in the use of your monthly advertising budget in any one month, you agree to our increasing future monthly budgets to compensate only.
(c) Your monthly advertising budget is spent with media publishing companies such as Google, Facebook, LinkedIn etc. as advised to you in writing by email and in our strategy documents. As considerable work and expertise goes into purchasing this media in the most cost effective manner on your behalf – an industry standard 20% media buying fee (media fee) is applied to the purchase of all media.
(d) Any partially spent monthly budget can be used in the following month however you will not be entitled to any refund, nor will you be entitled set off any partially spent monthly budgets against future payments owing to us.
(e) The GrowOnline Campaign Management fee is payable monthly in advance for the period of the contract – irrespective of whether your monthly advertising budget is fully utilised or not.
(f) Whilst we will try to improve your business exposure, we cannot be responsible for nor do we warrant that the provision of search engine advertising services will either increase third party traffic to your Web Site or that such traffic will increase business sales or enquiries.
(f) Standard summary reports on performance will be provided to you in the form of Google Data Studio reports – no further detailed reports will be provided – other than at our discretion.
3. Mutual Obligations
Both parties agree not to render or use the Services:
(a) in a manner contrary to these Terms;
(b) to carry out any activity or send or receive any material which is fraudulent, technically harmful (such as computer viruses, denial of service attacks, sending of unsolicited email, worms, Trojan horses or malicious software), criminal, threatening, offensive, indecent, defamatory, in contempt of court or in breach of any third party rights including but not limited to copyright and privacy;
(c) for a purpose for which it was not designed or intended to be used;
(d) to violate any third party’s rights, including any breach of intellectual property, right of privacy, right of publicity or any other intellectual property or proprietary right;
(e) to threaten, incite, stalk, harm or harass others including to promote bigotry or discrimination; or
(f) to violate any applicable law.
4. Our Obligations
We agree to:
(a) comply with the Client’s instructions in relation to the provision of services under this agreement;
(b) comply with any applicable intellectual property and copyright law relevant to this agreement;
(c) perform and deliver the services with due care and skill and in full compliance with the laws of the state in which the services are performed and the laws of the Commonwealth of Australia;
(d) ensure that the services provided to the Client are rendered to a standard reasonably expected by the Client and comply with the Client’s Brand Guidelines;
(e) comply with the Privacy Laws in relation to this agreement. We understand the Client’s obligations under Privacy Laws and we must not (either by act or omission) contravene any such laws or otherwise created any exposure or cause the Client to breach any such laws;
(g) not sell or transfer any contact details which result from leads from this agreement. All such contact details must be passed on to the Client; or
(h) hold all Confidential Information relating to the Client in strict confidence, except as permitted by this Agreement, we must not disclose, publish, release, transfer or otherwise make available Confidential Information of, or obtained from the Client in any form to, or for the use or benefit of, any person or entity without the Client’s consent. The duty of confidentiality applies for the term of this Agreement and for seven (7) years from the termination of this Agreement.
(i) in the event this Agreement is terminated, destroy the Confidential Information we received during the performance of this Agreement, including copies and digital or other documents produced on the basis of the Confidential Information, or return to the Client;
(j) promptly notify the Client of any unauthorized possession, use or knowledge, or attempt thereof, of the Client’s Confidential Information by any person or entity that may become known to such party;
(k) promptly furnish to the Client full details of the unauthorized possession, use or knowledge, or attempt thereof, and assist the Client in investigating or preventing the recurrence of any unauthorized possession, use or knowledge, or attempt thereof, of Confidential Information;
(l) cooperate with the Client in any litigation and investigation against third parties deemed necessary by the other party to protect its proprietary rights; and
(m) promptly use our best efforts to prevent a recurrence of any such unauthorized possession, use or knowledge, or attempt thereof, of Confidential Information.
5. General Terms and Conditions
5.1. Application of General Terms and Conditions
The following terms and conditions apply to provision of all Services, including the registration of sub-domains
(a) We may terminate this agreement forthwith if you fail to pay any sums due to us as they fall due.
(b) Either party may terminate this agreement immediately, upon giving written notice to the other party, if:
(i) the other party breaches any of these terms and conditions;
(ii) the other party goes into liquidation; or
(iii) the other party is a person and is declared bankrupt.
(c) You are not able to terminate your agreement with GrowOnline before the six (6) month minimum term, without GrowOnline requiring payment in full, unless we have breached this agreement or if the parties otherwise agree in writing.
(d) If you wish to terminate your account with GrowOnline after the minimum term, you must do so by providing notice in writing, otherwise your account will be automatically renewed on a recurring monthly basis – a one month’s cancellation fee is charged.
(e) The initial minimum term of any advertising program is six months unless agreed to otherwise.
(a) All monthly charges are payable on the due date in advance of the monthly service.
(b) The provision by us of the Services is contingent upon our having received the monthly payment in full in advance from you in respect of the relevant Services.
(c) Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right, at our sole discretion, to suspend the provision of Services to you – in such a case your monthly fee will remain payable.
(d) Upon provision of a credit card account, you give us authorisation to automatically debit your credit card for all charges on issuance of a valid invoice but we agree to immediately cancel this debit authority if we receive a written request from you.
5.4. Exclusion and limitation of liability
(a) To the full extent permitted by law we hereby exclude all conditions and warranties not expressly set out herein.
(b) In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Australian Consumer Law or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement.
If any clause of these terms and conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted.
The benefit of this agreement may be assigned by us, but not our obligations to you – to do that, you agree that we may request consent from you in writing, such consent to not be unreasonably withheld. You may transfer this agreement provided that you give us written notice (setting out the details of the assignee).
5.7. Change to terms on renewal
We may change the terms and conditions of this Agreement at any time as long as we give you reasonable prior notice and the revised terms and conditions are notified to you in writing by email. Details of our current terms are available at growonline.com.au/growonline-terms-and-conditions/.
5.8. Entire agreement
Except as provided above, no variation may be made to the contract unless it is in writing and signed by authorised representatives of you and GrowOnline.
5.9. Governing law
This agreement shall be governed by the laws in force in the state of Australia in which the client’s business is located. Both parties hereby submit to the exclusive jurisdiction of the Courts of that State.